Frequently asked questions
What is the return policy?
Belmont Collection offers a full refund for products returned within 30 days of receipt, provided they are in their original, unused condition and packaging.
Please note that items showing signs of wear or watches with removed plastic covers from the top, back, or crown are not eligible for returns.
It's important that items are returned unused and in their original packaging. If a returned item is deemed unacceptable due to its condition, we reserve the right to reject the return and send the item back.
You can initiate your return process by reaching out to our customer service team -hello@belmontcollection.com.au
When will I receive my refund?
We provide a 30-day return window from the date you receive your purchase.
However, please be informed that used items, along with watches from which the protective plastic covers have been removed from the top, back, or crown, are ineligible for returns.
Upon receiving your return, it generally takes up to 10 business days for us to process it. Once our warehouse acknowledges and accepts your return, a refund will be initiated to the original payment account.
Please be aware that it might take an additional 1-3 banking days for the refunded amount to reflect in your account.
When will I get my order?
The delivery time is 4 – 7 business days after we receive an order.
What is the warranty coverage on my watch?
We take immense pride in the exceptional quality of our timepieces, and as a testament to our confidence, each watch is accompanied by a comprehensive 12 month warranty.
This warranty encompasses all internal components of the watch.
Please note that the warranty does not extend to the following:
Battery life
Normal wear and tear or aging, including but not limited to: scratched crystals, alterations in color or material of non-metallic straps and chains (e.g., leather, textile, rubber), or degradation of plating
Any damage to any part of the watch arising from improper or abusive use, inadequate care, negligence, or accidents, such as impacts, dents, crushing, or broken crystals.
In your communication, please be sure to include your order number and detail the nature of the damage to the product.
How much does shipping cost?
Shipping is free on all orders across Australia.
Where Is My Order Dispatched From?
We ship all our products from Adelaide,Australia.